Kitchen Appliances  &  Cabinetry
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Q & A (Cabinets)

Q & A (Cabinets)

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1. WHAT ARE OUR CABINETS MADE FROM?

Our cabinet frame are made of plywood boxes or particleboard. There are many different options for cabinet Doors and Drawers.


2. HOW SHOULD I PURCHASE?

If you are a designer or contractor and know what is needed, then you can go to our showroom and order directly.
If you need our designer to help you build your kitchen,call us, and our designer will provide you the ideal plan that fits your kitchen   and budget.


3. HOW SOON CAN I RECEIVE THE CABINETS?

We have a big warehouse that stores thousands of cabinets. That's why we have the ability for immediate supply. As long as our service

representative has confirmed the inventory, you can expect your cabinets to be ready in:

3 days for pick-up in boxes
5 days for pick-up assembled
10 days for installed project

30 days for custom made cabinets


4. WHAT IS THE QUALITY STANDARD OF OUR PRODUCTS?

It is easy to check the quality of our cabinets. We have a showroom in Victoria and Calgary. Stop by and have a look for yourself!

The address is #322-3980 Shelbourne St, Victoria, BC



5. WHAT IS THE POLICY FOR EXCHANGE/RETURN ORDER?

For RTA(Ready to Assemble) cabinets, we have a large inventory, if mistakes happen, don't worry, just call us and it will be solved in a short time.

For items picked-up in boxes, the customers need to check the quantity of the items. If problems in quality are found after opening the packages, customers can bring it back to our warehouse to return and exchange at no extra charge (All return/exchange items need to be in original packages. Products which are damaged/ assembled/ installed by customers are not qualified to be exchanged or refunded. )For the assembled items, customers need to check the quality of the products upon picking up. After that, products which are damaged are not qualified to be exchanged or refunded;

Products with no damage can be exchanged or refunded by charging 20% restocking fee. We provide 5 year warranty for our RTA Cabinets and 25 years warranty for our custom Cabinets and 3 years warranty for Fotile Appliances.


6. DO YOUR CABINETS COME WITH A WARRANTY?

One year for RTA cabinets, 25 years warranty for custom cabinets.

This warranty does not cover the natural aging or darkening of wood color, the inherent growth characteristics of, or variation in wood. Some replacement parts are subject to availability, and may differ from those originally supplied. This warranty does not apply to products or parts purchased without a finish. This warranty does not cover wear and tear, damage or defects caused by misuse, abuse, negligence, alteration, non-residential use, or improper installation, storage, or handling.

To the extent permitted by law, this warranty does not cover special, incidental or consequential damages (such as labor expenses in uninstalling or installing any material or parts) whether arising out of breach of warranty, breach of contract, tort, or otherwise. Some provinces do not allow the exclusion or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you.


7. DO I NEED TO PICK MY CABINETS OR APPLIANCES FIRST?

Selection of appliances goes hand in hand with the design process. In order to avoid unnecessary changes once your design is finalized it is wise to identify the appliances you’ll be using early on. Your designer may offer an alternate recommendation if a particular choice is not suited to your design.


8. DO YOU INSTALL THE CABINETS TOO?

Installation of your cabinetry forms an integral part of the overall success of the project. We highly believe our trained professionals are a part of the “product” we’re supplying. The cost of the installation is typically included in the final quotation. The amount will vary   with the complexity of the design, quantity of cabinets, etc.


9. SHOULD I INSTALL MY FLOOR OR MY CABINETS FIRST?

We recommend most flooring materials are best installed prior to the cabinetry; however, some types such as laminate may require installation to take place afterwards. One should always verify which is best for your particular product.


10. WHAT YOU NEED TO DO TO PREPARE YOUR SITE

If renovating, remove old cabinets, pre-wire, plumbing, patch walls and paint.
Install new floor and protect it with cardboard of felt paper.

Make sure room is empty including removal of appliances to an adjacent room.
Clear the access way for our delivery team’s arrival from the driveway right to the room we will be working in. The cabinets are bulky so pictures on the wall are at risk too.

Have templates or specs for sinks, faucets, appliances on site for our installers to work with.


11. WHAT ARE RTA CABINETS?

RTA cabinets – also known as ready-to-assemble cabinets – are kitchen cabinets that come to you already prepared to install in your kitchen. Unlike standard cabinets that require someone to drill holes and add latches and knobs or pulls, RTA cabinets already come with the hardware you need and the holes drilled. The only catch is that someone will still need to piece them together. The good news, however, is that if you consider yourself to be handy then you could do the work yourself.


12. WHAT IS LAMINATE?

Plastic laminate is made from layers of paper that are first impregnated with resin and then bonded together under pressure and high temperature forming a thin, rigid sheet. Branded manufacturers of laminate such as Formica, Arborite, Wilsonart, Pionite, and Nevamar are glued to a wood substrate typically for countertops.


13. WHAT IS ENGINEERED STONE?

Engineered stone is a quartz product. Quartz is one of the hardest minerals in the world. Pure quartz is combined with pigments and resins to create slabs that are non-porous, strong, and rival the beauty of quarry stones.


14. CAN I PUT HOT THINGS ON STONE OR QUARTZ?

Generally, stone and quartz are very heat resistant, but it depends on “how hot” of an object. A tea kettle or a hot dish out of the microwave is typically not a threat but a 450°F(232°C) pot from the oven can cause damage. It is always better to be safe rather than sorry, so we recommend the   use of a hot pad.


Q & A (Appliances)

Q & A (Appliances)

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1. What are the maintenance tips for the range hood on a daily basis?

(1) Before installing the oil cup into the hood, first put a little water inside the cup and add some detergent. This will make it easy to clean afterwards.

(2)Remove the fingerprints on the stainless steel surface: White oil.

(3)Remove the yellow stains: Use a wet towel with a little gypsum powder (old powder) to clean, which generally can be purchased in a paint shop.


2. What shall be paid attention to for the daily cleaning and maintenance of range hood?

(1) Ensure good ventilation in the kitchen when using the hood. Deep cleaning is recommended once a year, and the hood shall be timely cleaned after cooking every time. Regular cleaning of range hood can effectively avoid the occurrence of oil dropping and spilling, etc.;

(2) Do not use the scouring pad, steel wool, stiff brush or other rough tools when cleaning, but use soft cloth instead;

(3) It is strictly prohibited to use acid alkali cleaner such as Mr. Wham, and neutral detergent shall be used to clean the oil screen once every three months, etc.


3. Can I remove the range hood and clean by myself?

As the structure of the hood is relatively complicated. If you would like to disassemble it for cleaning, you'd better let professionals handle it, so as to avoid damage to the body in the process of disassembly.


4. Do I need to tear off the film on the range hood's decoration cover?

After installing the range hood, remove the protective film. If the film is removed after already using the range hood, evenness of coloration may be affected and the glue from the protective film will be difficult to remove from the stainless steel finish.


5. Why is the cabinet installed before the range hood?

(1)Make the cabinet before installing the hood, so as to prevent non-levelling installation of the hood;

(2)Prevent bumping in the process of cabinet installation and avoid the dust and sawdust dropping into the hood and thus influencing use;

(3) Prevent the hood not able to be dismantled in the future.


6. What is the air outlet diameter of FOTILE range hood?

The FOTILE range hood smoke tube is 18 cm in diameter. Installing a smoke tube of 15 cm or less will impact efficacy of smoke suction and create noise.


7. What role does the Auto Turbo System play?

Automatic Turbo System is mainly designed for the resistance in the public flue (chimney) and unsmooth extraction. When the Automatic Turbo System is on, it can automatically detect the resistance in the public flue (chimney) and adjust air volume. Smoke is removed without obstacle.


8. Does the length of the air outlet have any influence on the airflow of the range hood?

The longer the pipeline is, the more the pressure loss will be, resulting in the decrease in suction.


9. Is 10A socket applicable for the hood?

It is acceptable.


Sales(English)        - Heather           250-891-7758
Sales(Chinese)       - Saint                250-885-0407
General Manager   - James             778-922-0919        
Fotile Victoria
Address:#322 -3980 Shelbourne St.
Victoria BC V8N 6J1                                          University Heights Shopping Centre
Email: fotilevictoria@yahoo.com
TEL
250-891-7758

Monday~Thursday:9:30-5:30
Friday:9:30-7:30
Saturday:9:30-5:30
                 Sunday:Closed